Shipping Policy
1. Delivery areas
Coralentis delivers to destinations that are currently available for selection during checkout.
If a country or delivery address cannot be selected during checkout, we do not currently offer delivery to that destination.
2. Shipping costs
Any applicable shipping charge is shown before the customer submits the order.
Shipping costs may depend on the delivery address, products in the order, parcel size or the shipping option selected.
The customer will always be able to review the applicable delivery charge before placing a paid order.
3. Delivery times
The expected delivery period applicable to an order is shown on the product page, during checkout or in the order information before purchase.
Delivery times begin according to the information shown for the selected payment method and shipping option.
Please note that weekends and public holidays may affect carrier operations.
4. Order processing
After an order is placed, we process it for dispatch as soon as reasonably possible.
If a product is unexpectedly unavailable or an order cannot be fulfilled, we will contact the customer. Any payment received for a cancelled item will be refunded.
5. Split shipments
An order may be sent in more than one parcel where this is reasonable, for example because products are dispatched separately.
Customers will not be charged extra shipping costs solely because we choose to split an order.
6. Tracking
Where shipment tracking is available, tracking information may be sent by email or made available through the relevant carrier or order information.
Tracking availability depends on the shipping service used.
7. Delivery address
Customers are responsible for entering a complete and correct delivery address before placing an order.
If an address needs to be corrected, contact us as soon as possible at info@coralentis.com.
We cannot guarantee that an address can be changed after an order has entered fulfilment or has been handed to the carrier.
8. Failed delivery and returned parcels
If a parcel cannot be delivered because of an incorrect address, refusal of delivery or failure to collect it, the parcel may be returned to us.
We will contact the customer about the available next steps.
Any additional charge for a new delivery will only be applied where legally permitted and where the failed delivery was caused by circumstances for which the customer is responsible.
9. Damaged parcels
If a parcel appears damaged at delivery, customers should document the condition where reasonably possible and contact us promptly.
Please send the order number and, where useful, photos to:
Reporting transport damage promptly helps us investigate the issue with the carrier but does not reduce statutory rights relating to defective goods.
10. International charges
Where we make delivery available to a destination outside the European Union, customs duties, import taxes or other charges may apply.
Unless otherwise stated during checkout, such charges are not included in the product price or shipping fee and may be payable by the recipient.
11. Contact
For questions about shipping or an existing order:
Email: info@coralentis.com
Phone: +49 1590 7953151
Hallo Pet UG (haftungsbeschränkt)
Am Fleckenberg 9
65549 Limburg, Germany