Terms & Conditions

1. Scope

These Terms and Conditions apply to orders placed through coralentis.com by consumers.

The online shop “Coralentis” is operated by:

Hallo Pet UG (haftungsbeschränkt)

Am Fleckenberg 9

65549 Limburg, Germany

Commercial Register: HRB 7591

Managing Director: Mahmut Aslan

Email: info@coralentis.com

Phone: +49 1590 7953151

A consumer is a natural person who enters into a legal transaction mainly for purposes that are outside their trade, business or profession.

2. Products and product information

We sell pet supplies and related everyday pet-care products through our online shop.

We make reasonable efforts to display product descriptions, images and other information accurately. Small differences in appearance, packaging or presentation may occur where this does not affect the essential characteristics of the product.

The products shown in the shop do not by themselves constitute a legally binding offer. They are an invitation for customers to place an order.

3. Ordering and conclusion of the contract

Customers can place products in the shopping cart and review the order before submitting it.

By clicking the final order button that clearly indicates an obligation to pay, the customer submits a binding offer to purchase the products in the order.

After an order is placed, an automated confirmation may be sent to confirm that the order has been received. Unless the confirmation expressly states otherwise, this receipt confirmation does not by itself mean that the order has been accepted.

The purchase contract is concluded when we expressly accept the order, confirm dispatch, or dispatch the ordered goods, whichever occurs first.

If we cannot accept an order, for example because a product is unavailable, we will inform the customer and refund any payment already received for the unavailable item.

4. Prices and payment

All prices shown to consumers include applicable statutory VAT where required.

Any additional delivery charges are shown before the customer submits the order.

The payment methods currently available are displayed during checkout. Payment processing may be carried out by third-party payment providers selected by the customer.

5. Delivery

We deliver to the destinations that are available for selection during checkout.

Available shipping methods, delivery charges and the expected delivery period are shown on the website or during checkout before the order is submitted.

If an order contains several products, we may make partial deliveries where this is reasonable for the customer. The customer will not be charged additional shipping costs solely because we choose to split an order.

If delivery is delayed because of circumstances outside our reasonable control, we will inform the customer as soon as reasonably possible.

6. Retention of title

The goods remain our property until the purchase price has been paid in full.

7. Right of withdrawal

Consumers generally have a statutory right to withdraw from an online purchase within 14 days without giving a reason.

Full information about the withdrawal period, the consequences of withdrawal, return costs and the model withdrawal form is provided in our Returns & Refunds Policy.

Nothing in these Terms limits statutory consumer rights.

8. Exceptions to the right of withdrawal

The statutory right of withdrawal may not apply in cases provided by law, including in particular:

- goods made to the customer's specifications or clearly personalised;

- goods that are liable to deteriorate or expire rapidly;

- sealed goods that are not suitable for return for health protection or hygiene reasons once the seal has been removed after delivery; and

- goods that, because of their nature, have become inseparably mixed with other goods after delivery.

9. Defective, damaged or incorrect goods

Statutory rights relating to defective goods remain unaffected.

If a product arrives damaged, defective or different from what was ordered, please contact us at info@coralentis.com with the order details and, where useful, photos of the issue.

We may offer repair, replacement, refund or another remedy as required by applicable law.

10. Product use and pet safety

Customers should follow the instructions, warnings and intended-use information supplied with each product.

Pet products should be selected according to the animal's size, age, condition and individual needs. Products that become damaged or unsafe through use should no longer be used.

Nothing in this section limits any rights a customer may have in relation to defective or unsafe goods.

11. Liability

We are liable without limitation for damage caused intentionally or through gross negligence, for injury to life, body or health, and where liability cannot legally be excluded or limited, including under applicable product liability law.

For slightly negligent breaches of essential contractual obligations, liability is limited to the type of damage that was reasonably foreseeable when the contract was concluded.

Any further limitation applies only to the extent permitted by law.

12. Data protection

Information about how we process personal data is set out in our Privacy Policy.

13. Consumer dispute resolution

We are not willing and are not obliged to participate in dispute resolution proceedings before a consumer arbitration board, unless a legal obligation to participate applies in a specific case.

14. Applicable law

German law applies, excluding the UN Convention on Contracts for the International Sale of Goods.

For consumers, this choice of law does not remove mandatory consumer protection rights that apply in the country where the consumer has their habitual residence.

15. Severability

If any provision of these Terms is invalid or unenforceable, the remaining provisions remain unaffected to the extent permitted by law.

16. Contact

Questions about orders or these Terms can be sent to:

Hallo Pet UG (haftungsbeschränkt)

Am Fleckenberg 9

65549 Limburg, Germany

Email: info@coralentis.com

Phone: +49 1590 7953151